Frequently Asked Questions about our Ordering Process

Due to the COVID-19 restrictions, all orders are currently on a pre-sale basis and will not ship until late May

When will I receive my order?

Once normal operations resume, our fulfillment warehouse is open Monday – Friday from 8-5. Once your order has been submitted, it will be processed the following business day. Your order will then be shipped within 3 business days. For example: If you order on a Friday, your order will ship by Wed of the following week. We ship all orders via the U.S. Postal Service with Delivery Confirmation. Once your order has been shipped, you will receive an email notification including a tracking number so that you can view your estimated delivery date.  NMAAM uses a 3rd Party fulfillment center in the Nashville area to process ecommerce orders

How will I know you received my order?

When you place your order online, you will receive an email notification from NMAAM’s fulfillment center..

What if there is a question about my order?

If you have questions email shop@nmaam.org for the fastest response.

International and Canada orders

Currently International Orders are not accepted.

I was charged twice for my order!

If you try to submit an order and it is declined for ANY reason it will show as a "Pending" order on your account but WILL NOT go through as payment. Every bank and/or credit card company has a different policy. You need to contact your bank to see when the charges will "fall off" your account. Only your credit card company can remove “pending” charges from your charge account.

What if I need to return my order?

If there is a problem with your order or you need to exchange it for a different size, we will accept any item that has NOT been worn or washed. Please reply back to your order e-mail to shop@nmaam.org so we can help you with your return.

Can I Buy a Museum Membership from shopnmaam?

Please click on the NMAAM.ORG link at the bottom of this page, to purchase a Museum Membership.